Contact

 

  • Claire Finlay

    Perth Green Community Association

    Inverness Road

    South Tyneside

    United Kingdom

    NE32 4AQ

    clairice30@hotmail.co.uk

  • Shipping & Returns

    Dispatch Times 🌟

    All orders will be shipped within 3-5 working days* £1.95 Second Class, £2.95 1st Class, Signed For service.

    Orders are dispatched weekly on a Tuesday with a Sunday 3pm cut off.

    *custom orders and items that need hallmarking may take longer, please get in touch to discuss.

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    Shipping Prices

    UK 1st Class £1.95

    UK 2nd Class £2.95

    UK Next Day - £5.95

    International - £10

    Shipping

    Pick up is available from Perth Green Community Centre

    Inverness Road

    Jarrow

    Spouty

    UK

    All UK orders qualify for free postage! Parcels are sent 1st Class Signed For with Royal Mail. These can be expected to arrive in 1-3* business days. You may upgrade your shipping to Guaranteed Next Day by 1pm delivery by purchasing my upgrade listing (however this excludes Saturday delivery).

    *Please note that delivery times are estimated by Royal Mail estimates and are not guaranteed. This is out of my control, to ensure delivery by a specific date please upgrade your order to Special Delivery.

    International

    I ship all of my items internationally, parcels will be sent by Royal Mail 'Tracked & Signed'. You will be provided with a tracking number in your dispatch email. Royal Mail estimate 3-5 working days for parcels to reach Europe, and 5-7 working days for everywhere else. However, items can be held up in customs, so please note there is a further 25 days to wait before I can start the process of investigation for delayed packages.

    **Please note, international orders may require customs fees. It is the customer's responsibility to pay for any customs duties, VAT and handling charges, which are set by the destination country. This now also includes countries in the EU.

    Returns

    I accept returns and exchanges: contact me within 14 days of delivery and send items back within: 30 days of delivery. Cancellations may be accepted if your item has not already shipped.

    Because of the nature of custom or personalised orders, unless they arrive damaged or defective, I cannot accept returns for these orders.

    **Please note, rings are considered custom orders as each ring is made to order in the size supplied at time of purchase. As such, rings are not returnable. I do offer a reduced resizing service here.

    For hygiene reasons, my earrings are packaged in sealed packaging. These are returnable should the packaging remain sealed.

    Conditions of return

    Buyers are responsible for return postage costs (unless the product is faulty). If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Get in touch.

For enquiries or Bench Hire fill out the form below

Bench Space

Bench Space is available every Thursday from 12-4pm. The hire includes access to all silversmithing tools plus solder and torch, this does not include any metals. Metals can be purchased for an additional price. The bench space hire is £5 per hour. This must be paid before the hire date.
Participates must have attended at least one of my workshops to be able to hire bench space this is to make sure that health and safety induction has taken place. Good knowledge of the work area is needed before hiring the bench.

Please indicate date of hire and for how long, once email has been received an invoice with be sent and once payment has been received a confirmation will be sent.

cancellation

If you need to cancel please give 24 hours notice as we can not refund last minute cancellations.

if the session needs to be arranged due to Covid or any Unforeseeable circumstances a refund can be given or participants can rearrange.

Health and Safety Policy

Wearing appropriate clothing in a jewellery workshop is essential for keeping safe. Avoid wearing tops with long, loose sleeves that could get caught in your equipment. Also if you have long hair, keep it tied back for the same reason.

Place bags under the desk and keep coats out of the way

Use safety goggles. Protecting your eyes is a must in a jewellery workshop, and the easiest way to do so is to wear a pair of safety glasses.

Wear a face mask. Not only do face masks help to prevent the spread of viruses, they also mean you don’t have to breathe in any harmful dust or particles while working.

Keep your workspace clear. This is especially important if you frequently use chemicals. So be sure to utilise storage to prevent any accidents or spills.

Follow instruction for using tools in a safe manner.

First Aid kit is allocated in the studio and in the main office at the main entrance.

Covid safety

Doors and Windows will be kept open to allow fresh air into the room.

If you are ill please do not attend, please give 24 hours notice to receive a refund.

Masks must be worn most of the time during jewellery making but can be removed once the work is complete, masks are not compulsory whilst walking around the building but we do in courage it.

Please make sure your contact details are left with the tutor in case you need to be contacted by NHS track and trace.

Fire safety

Fire safety blankets and extinguishers are located inside of the studio and in the main room.

Follow the safety torch instructions at all times

If the fire alarm sounds please leave at the nearest fire exit